Deliver, monitor and evaluate customer service to internal customers Essay

take aim 3 DIPLOMA IN BUSINESS & ADMINISTRATIONUnit 328 Deliver, varan and evaluate client service to ingrained customers Knowledge Questions1. apprehend the marrow of versed customer1.1 take up what is meant by intragroup customerInternal customers atomic number 18 people within your accept organisation such as employers or colleagues who you provide a service for, e.g.2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered by own organisation to internal customers3. visualise how to deliver customer service that meets or exceeds internal customer expectations 3.1 formulate the solve and value of identifying internal customer needs and expectations3.2 Explain wherefore customer service must meet or exceed internal customer expectations3.3 Explain the value of meeting or exceeding internal customers expectations3.4 Explain the purpose and value of building positive working relationships4. agnize the purp ose of quality standards and timescales for delivering customer service 4.1 Identify quality standards for own organisation and work4.2 Explain the value of agreeing quality standards and timescales4.3 Explain how to secure and meet quality standards and timescales with internal customers5. Understand how to deal with internal customer service problems 5.1 Describe the types of problems that internal customers may have5.2 Explain shipway of dealing with problems5.3 Explain the purpose and value of a complaints procedure, if applicable6. Understand how to monitor and evaluate internal customer service and the benefits of this 6.1 Explain the purpose and benefits of monitoring internal customer satisfaction and how to do so6.2 Describe techniques for collecting and evaluating customer feedback6.3 explain the benefits of continuous improvement